Refund policy

Return & Refund Policy

At Little Alana, we strive to ensure that every order meets your expectations. Please read our policy carefully before placing an order.

Returns

We do not accept returns on any products purchased from our website.

Exchanges

We offer a one-time exchange for eligible products under the following conditions:

Exchange requests must be raised within 7 days of delivery.
The item must be unused, unwashed, undamaged, and in its original packaging with all tags intact.
Exchanges are subject to product availability.
Customers are responsible for shipping the product back to us unless the item received is defective or incorrect.

Non-Exchangeable Items

The following items are not eligible for exchange:

Products purchased during sales or promotional events.
Gift cards.
Items showing signs of use, washing, or damage after delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number. We will review the issue and arrange a replacement or exchange where applicable.